Privacy Policy
This Privacy Policy explains how Floral Creations handles personal data in connection with its website, appointment-based floral studio, and wedding and event flower services in Hiroshima and the nearby area.
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing in some circumstances or withdraw consent where processing is based on consent.
To protect privacy, we may ask for information needed to verify your identity and understand your request. We will review the request and respond within a reasonable period under applicable law, taking into account the nature of the data and the complexity of the request.
We keep personal data only for as long as needed for the purpose for which it was collected, including consultation follow-up, order administration, payment processing, dispute handling, and compliance with applicable legal obligations. When data is no longer needed, we delete it or de-identify it where appropriate.
If we make material changes, we will post the updated policy on the website and, where appropriate, indicate the effective date of the revision. Continued use of the site after an update means the revised policy applies to the extent permitted by law.
Data We Collect
We may collect contact details, inquiry content, event and order preferences, consultation notes, booking and payment records, delivery or pickup details, and limited technical data such as device and usage information. For wedding and event projects, we may also process information needed to prepare a custom quote, confirm dates, and coordinate delivery or setup.
Sources of Information
We receive data when you submit a contact form, make an appointment inquiry, call us, exchange messages during consultation, or provide details for a project. We also collect certain information automatically through website operation, such as basic technical logs and cookie-related data.
Types of Cookies
We may use essential cookies to support site operation, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their function.
Cookie Controls
You may manage cookies through your browser controls and, where available, through on-site preference tools. Disabling some cookies may affect form handling, session continuity, or other basic site functions.
How We Use Data
We use personal data to respond to inquiries, arrange consultations, prepare custom quotes, confirm deposits and dates, coordinate preparation, delivery, and setup, manage payments and records, maintain and improve the website, and meet legal or accounting obligations. We may also use limited technical data to protect the site from misuse and to understand general site performance.
Service Providers and Partners
We may share personal data with vendors and contractors that support website hosting, communication tools, appointment handling, payment processing, delivery coordination, and related administrative services. These parties are expected to use the data only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.
Legal Disclosures
We may disclose personal data when required to comply with law, lawful requests, court orders, or other valid legal process, or when disclosure is needed to protect our rights, customers, or the security of our services.